Aditya CRM - Terms & Conditions

1. Introduction

Aditya CRM is a software and services brand operated by Devolyt Technologies Pvt. Ltd.. We build ready-made and custom CRM solutions to help businesses manage customer information, automate follow-ups, track sales pipelines, and improve team productivity. Our platform, services, and deliverables together form the “Services” referred to throughout these Terms.

This document explains the rights and responsibilities that apply when you:

• purchase or license Aditya CRM software,
• engage Aditya CRM for custom development or implementation services,
• use any trial, demo, or hosted instance we provide, or
• access or interact with content on adityacrm.com and related properties.

Scope: These Terms govern all use of our software, services, documentation, and any optional source code or integrations that we deliver to you under a separate proposal, quotation, or statement-of-work (SOW).

Acceptance: By purchasing, installing, creating an account, signing a proposal, or otherwise using our Services, you confirm that you have read, understood, and accepted these Terms. If you do not agree, do not use our Services and contact us for alternatives.

Who can use the Services: Our Services are intended for businesses, organisations and authorised representatives who are legally capable of entering contracts. If you are under the legal age in your jurisdiction, you must obtain consent from a parent or legal guardian to use the Services.

Trials & demos: From time to time we may provide trial or demo versions of the software. Trials are limited-time and subject to additional restrictions (feature limits, sample data, or usage caps). Trial usage is governed by these Terms and any trial-specific terms posted with the trial offer.

How these Terms relate to agreements: For customers who sign a separate contract, proposal, or SOW, the specific contract governs in case of any conflict — but these Terms remain the default, public terms that apply where the contract doesn't override them.

Questions: If you are unsure about anything in these Terms, please contact our support or legal team before using the Services. Contact details are provided in the Contact Us section below.

2. Definitions

To ensure transparency and avoid ambiguity, the following terms are used throughout these Terms & Conditions with specific meanings. These definitions are critical for understanding the scope of work, the roles of each party, and the expectations associated with using Aditya CRM products and services.

• "Company" — Refers to Devolyt Technologies Pvt. Ltd., the registered legal entity that owns and operates Aditya CRM. The Company is responsible for building, licensing, and delivering CRM software solutions. It provides not only software but also consulting, implementation, integration, and long-term support. In this document, “we,” “us,” and “our” may also be used to describe the Company. The Company’s role is to ensure that businesses using Aditya CRM have access to reliable technology for customer management, sales automation, and operational efficiency.
• "Customer" — Refers to any individual, business owner, startup, enterprise, agency, or organization that signs up for, purchases, licenses, or otherwise uses Aditya CRM software or services. A Customer may include end-users (sales teams, managers, staff), decision-makers (owners, executives), or authorized representatives acting on behalf of a business. By becoming a Customer, you agree to follow these Terms and acknowledge that your use of the Services is for business purposes and not for personal, non-commercial use.
• "Services" — Encompasses the entire range of offerings provided by Aditya CRM. This includes but is not limited to:
  • Ready-made CRM software packages designed for industries such as real estate, education, HR, and sales.
  • Custom CRM development tailored to the unique processes of a Customer’s business.
  • Hosting, deployment, and cloud management of CRM instances for high availability.
  • Integration services with third-party tools such as payment gateways, SMS providers, accounting systems, and APIs.
  • Ongoing support, bug fixing, upgrades, and performance optimization.
  • Consulting and training to help businesses adopt CRM software effectively.
  Services may evolve over time as technology changes, but all are governed by these Terms unless stated otherwise in a signed contract or Statement of Work (SOW).
• "Deliverables" — Refers to all outputs provided by the Company to the Customer as part of a project or engagement. Deliverables can be tangible (software applications, source code, user interfaces, mobile apps) or intangible (documentation, reports, knowledge transfer). Typical deliverables may include:
  • CRM software installations and configurations, whether hosted on the Customer’s server or in the cloud.
  • Optional source code, provided only when purchased as part of a Premium Plan or specified in the agreement.
  • Project-related documentation, such as user manuals, admin guides, system requirements, and deployment notes.
  • Custom features, plugins, or modules developed specifically for the Customer’s business needs.
  • Integration scripts, APIs, or connectors that enable CRM to work with third-party platforms.
  Unless explicitly agreed upon, Deliverables are licensed for use under the conditions mentioned in the License & Usage Rights section and are not owned outright by the Customer.

These definitions are central to interpreting every other clause in this agreement. Whenever you see the terms “Company,” “Customer,” “Services,” or “Deliverables” in these Terms & Conditions, they carry the meanings explained above. Having clear definitions reduces misunderstandings, ensures compliance, and creates a foundation for a smooth business relationship between Aditya CRM and its Customers.

3. Services & Deliverables

Aditya CRM offers a wide range of CRM solutions and professional services designed to meet the needs of businesses of every size. We provide both ready-to-deploy CRM packages for quick adoption and custom CRM development tailored to unique business processes. Each project is carefully documented with specific deliverables, timelines, and scope, which are formally outlined in a Proposal or Statement of Work (SOW) before development begins.

Our goal is to provide not just a CRM platform, but a complete digital solution that helps businesses improve efficiency, customer engagement, and revenue growth. Services cover the entire project lifecycle — from initial consultation to deployment and ongoing support.

Services Offered

• Ready-Made CRM Packages
  • Industry-specific CRM solutions for Real Estate, Education, HR, and Sales.
  • One-time payment model — no recurring monthly fees.
  • Easy-to-use dashboards, lead management tools, and reporting features.
  • Pre-tested and optimized for Indian businesses with GST support, SMS/Email integrations, and localized workflows.
• Custom CRM Development
  • Fully tailored CRM systems designed to match your exact business workflows.
  • Custom modules such as property booking, subscription billing, or employee management.
  • Scalable architecture built on modern frameworks for long-term growth.
  • Third-party API integrations (payment gateways, WhatsApp, telephony, accounting, etc.).
• Hosting, Deployment & Implementation
  • Setup on your own server (self-hosted) or on cloud servers recommended by Aditya CRM.
  • Secure deployment with SSL configuration, backup strategy, and uptime monitoring.
  • Server optimization for speed, scalability, and data safety.
• Integration Services
  • WhatsApp Business API, SMS gateways, and Email automation.
  • Payment gateway integrations (Razorpay, PayU, Stripe, etc.).
  • ERP and Accounting systems (Tally, Zoho, QuickBooks).
  • Custom APIs for unique workflows and partner systems.
• Support & Maintenance
  • Bug fixing and performance improvements during the support period.
  • Regular updates with security patches and new features.
  • Priority support options available with Premium Plans.
  • Training and onboarding sessions for your team.

Deliverables

Deliverables are the outputs that Aditya CRM provides to the Customer during or at the completion of a project. The exact deliverables are defined in the Proposal or SOW and may vary depending on the selected plan or customization requirements.

• Software Applications — Fully functional CRM software, modules, and mobile apps as defined in the SOW.
• Configuration & Setup — Installed CRM system with basic configuration, ready for use by your team.
• Documentation — User manuals, technical deployment guides, and training materials for smooth adoption.
• Custom Features — Additional modules, plugins, or integrations built specifically for the Customer’s business needs.
• Source Code (Optional) — Provided only if explicitly purchased under the Premium Plan or as part of a separate contract. Customers purchasing the source code receive the rights to modify and self-manage the CRM (subject to license terms).
• APIs & Integrations — API keys, connectors, and integration scripts as agreed in the project scope.
• Knowledge Transfer — Training sessions, recorded tutorials, and support documentation for internal teams.

Important Notes

• Deliverables are strictly provided in the format and scope agreed upon in the SOW.
• Any feature requests or changes after sign-off will be handled through a formal Change Order and may involve additional costs and extended timelines.
• Source code is never shared by default — it is an optional deliverable available only under specific pricing tiers or custom agreements.
• Licensing terms and intellectual property rights for all Deliverables are outlined separately in the License & Use section.

In short, Aditya CRM ensures that every Customer receives a well-defined set of Services and Deliverables that match the agreed scope. This structured approach reduces confusion, provides transparency, and helps businesses plan better for CRM adoption and long-term growth.

4. Pricing & Payment

Pricing and payment terms are designed to ensure fairness, transparency, and clarity between Aditya CRM (Devolyt Technologies Pvt. Ltd.) and the Customer. All fees, costs, and billing details are clearly outlined in the Proposal or Statement of Work (SOW) shared before the project begins. By accepting the proposal, the Customer agrees to the specified payment structure and schedule.

Payment Structure

• Milestone-based Payments
  • Payments are usually divided into stages linked to project progress.
  • Example structure: 30% advance at project initiation, 40% at demo or beta delivery, and 30% upon final handover.
  • Exact milestones may vary depending on project complexity and will always be defined in writing within the proposal.
• Advance Payment
  • A non-refundable advance (typically 30%) is required before work begins.
  • This ensures booking of development resources and confirms the Customer’s commitment to the project.
• Final Payment
  • Final payment is due before source code, credentials, or full deployment is handed over.
  • No Deliverables will be transferred until the account is settled in full.

Additional Costs

• Taxes — Applicable taxes (such as GST or VAT) are charged as per government regulations and are additional to the quoted fees unless specifically mentioned.
• Hosting & Infrastructure — Server costs, domain registrations, SSL certificates, or cloud infrastructure charges are billed separately unless explicitly included in the proposal.
• Third-Party Licenses — Costs for SMS gateways, payment gateway fees, or licensed plugins are borne by the Customer unless otherwise agreed in writing.

Delayed Payments

• Invoices are payable within the timeline specified in the proposal or invoice (typically 7–14 days).
• Failure to make payments on time may result in:
  • Automatic suspension of ongoing work until dues are cleared.
  • Delayed delivery of milestones or final handover.
  • Interest charges or late fees as permitted by law.

Refunds & Adjustments

• Advance payments are generally non-refundable, as they cover resource allocation and initial planning.
• If a project is terminated by the Customer midway, all work completed until that point must be paid for in full.
• Adjustments or credits may be provided only in cases where both parties mutually agree in writing.

Payment Methods

• Payments can be made via bank transfer, UPI, credit/debit cards, or other approved methods.
• All international payments must cover applicable transaction charges to ensure full invoice value is received.

In short, Aditya CRM follows a clear and milestone-based billing system to protect both the Customer and the Company. Transparent pricing ensures that Customers know exactly what they are paying for, while structured payments allow Aditya CRM to allocate skilled resources, deliver projects on time, and maintain accountability at every stage.

5. License & Use

Upon receiving full and final payment, Aditya CRM (Devolyt Technologies Pvt. Ltd.) grants the Customer a non-exclusive and non-transferable license to use the delivered CRM software strictly for the Customer’s internal business purposes. The exact license type — whether perpetual (lifetime license) or term-based (limited-time license) — will be specified in the Proposal or Statement of Work (SOW).

Types of Licenses

• Perpetual License — Allows the Customer to use the delivered CRM software indefinitely without recurring subscription fees, subject to the agreed terms and conditions.
• Term-Based License — Allows the Customer to use the CRM software for a specific period (e.g., 1 year or 3 years). Renewal is required after the term ends to continue usage and support.

Usage Rights

• The CRM software may only be used for the Customer’s own business operations.
• The license covers employees, staff, or authorized agents of the Customer’s organization.
• The Customer may not use the software for any unlawful, fraudulent, or unauthorized activities.
• Any external use, including SaaS resale or providing the CRM as a hosted platform to third parties, requires a separate written agreement.

Restrictions

• The Customer may not resell, sublicense, or redistribute the CRM software unless a formal reseller license is explicitly granted in writing.
• The Customer may not reverse engineer, decompile, or modify the software beyond the rights granted in the agreement.
• The license is non-transferable, which means it cannot be sold or assigned to another company or entity without prior written consent.

Source Code (Optional)

• If the Customer has purchased a plan that includes source code (e.g., Premium Plan), then the Company will provide access to the source code.
• Source code may include third-party libraries or components that remain governed by their own separate open-source or commercial licenses. Customers must comply with such third-party terms.
• Without purchasing the source code option, the Customer only has a compiled version of the CRM and does not own the underlying intellectual property.

Reseller & White-Label Rights

• A Reseller License is a separate agreement that allows Customers to sell or distribute Aditya CRM software to third parties under agreed terms.
• White-label licenses (branding Aditya CRM as your own product) are available only upon prior approval and at additional cost.

In summary, Aditya CRM licenses are designed to give Customers the ability to use the software within their own businesses while protecting the Company’s intellectual property rights. The Customer receives broad rights to operate the software internally but cannot resell, redistribute, or misuse the system without explicit written authorization.

6. Support & Maintenance

Aditya CRM provides structured Support & Maintenance services to ensure that Customers experience smooth, reliable, and uninterrupted use of the CRM software. All support terms, including response times, Service Level Agreements (SLA), coverage hours, and limitations, are clearly outlined in the Statement of Work (SOW) or the separate support agreement signed between the Company and the Customer.

Standard Support Coverage

• Bug Fixes — Correction of software errors or malfunctions that prevent the CRM from functioning as intended.
• Minor Enhancements — Small improvements or adjustments (e.g., UI tweaks, small reports, basic workflow adjustments) provided within the agreed support period.
• Performance Monitoring — Tracking of software performance and optimization where needed.
• Version Updates — Updates and patches released during the support period to improve stability and security.
• Technical Assistance — Helping customers resolve configuration issues, user access problems, or general system queries.

Extended / Premium Support

• Priority response and faster resolution times.
• Dedicated support representative or account manager.
• 24/7 emergency support (available under premium SLA agreements).
• Quarterly health checks, preventive maintenance, and system audits.

Customizations & Feature Requests

• Major customizations, entirely new features, or advanced workflows are not included in standard support.
• Such requests are treated as new development work and are billable at standard development rates.
• Customers may request an updated proposal or Change Order for new feature development.

Exclusions from Support

• Issues caused by third-party software, hardware, or hosting environments not managed by Aditya CRM.
• Problems arising from unauthorized changes made by the Customer or third parties to the CRM software or server.
• Data loss or corruption caused by improper backups if the backup service is not managed by the Company.
• Third-party license renewals (SMS gateways, payment gateways, APIs, plugins) unless otherwise agreed in writing.

Service Level Agreement (SLA)

• Response Time — The Company will acknowledge support requests within the time frame defined in the SOW (typically 4–12 business hours for standard support).
• Resolution Time — Resolution depends on issue severity. Critical issues are prioritized and resolved as quickly as possible, while minor issues may take longer.
• Support Hours — Standard support is provided during normal business hours (Monday–Friday, 10:00 AM to 6:00 PM IST) unless extended support is purchased.

Customer Responsibilities

• Provide accurate details and documentation when raising a support ticket.
• Ensure that servers, internet connectivity, and infrastructure required for CRM are properly maintained.
• Follow recommended upgrade and backup practices to minimize downtime or data loss.

In summary, Aditya CRM ensures that Customers receive reliable bug fixes, system monitoring, and assistance under standard support agreements. Major upgrades, new features, or extensive modifications fall outside the scope of support and are chargeable separately. With well-defined SLAs and structured maintenance policies, Aditya CRM guarantees long-term reliability, performance, and peace of mind for its Customers.

7. Data & Privacy

Aditya CRM (Devolyt Technologies Pvt. Ltd.) respects the privacy of its Customers and recognizes the importance of protecting sensitive business and customer information. In order to deliver our services effectively, we may process, transmit, and store data provided by the Customer. All data handling practices are aligned with applicable data protection laws, industry standards, and security best practices.

Data Ownership

• The Customer is and will remain the sole owner of all data entered into, processed by, or stored within Aditya CRM systems.
• The Company does not claim ownership over Customer data, and data is only used to provide agreed services.
• Upon termination of the agreement, the Customer has the right to request a copy of their data in a standard export format.

Data Processing & Storage

• Aditya CRM may process Customer data to provide core services, including CRM functionality, reporting, analytics, and integrations.
• Data may be stored on secure servers, either on Customer-provided infrastructure or on cloud servers recommended by Aditya CRM.
• We implement encryption, access controls, and monitoring systems to reduce the risk of unauthorized access or data loss.

Third-Party Access

• We do not sell or rent Customer data to any third party.
• Access to Customer data may only be shared with trusted third parties strictly as necessary to deliver services, such as:
• Hosting providers (for cloud/server infrastructure).
• Integration partners (for APIs like SMS, payment gateways, accounting tools).
• Legal compliance (when disclosure is required by applicable law or government authority).
• All third-party vendors engaged by Aditya CRM are expected to follow industry-standard data protection practices.

Compliance & Regulations

• Aditya CRM complies with relevant Indian IT & Data Protection Laws for handling personal and business data.
• For international Customers, we align with global privacy standards such as GDPR (General Data Protection Regulation).
• On request, a Data Processing Addendum (DPA) can be signed to address specific compliance requirements for cross-border data transfers.

Data Security Measures

• Encryption of sensitive data during transfer and storage.
• Restricted role-based access to CRM systems.
• Regular backups and disaster recovery planning to minimize data loss risks.
• Proactive monitoring for unusual or unauthorized activities.

Customer Responsibilities

• The Customer is responsible for ensuring that the data they input into Aditya CRM has been collected lawfully and with necessary consents.
• The Customer must maintain confidentiality of their login credentials and prevent unauthorized access to their CRM account.
• It is the Customer’s responsibility to regularly export and back up their own data, unless backup services are specifically managed by Aditya CRM.

In conclusion, Aditya CRM acts as a data processor while the Customer remains the data owner. We handle data only for the purpose of delivering services, ensure strict confidentiality, and comply with all applicable privacy regulations. With robust security, lawful processing, and transparent policies, Aditya CRM is committed to safeguarding Customer data at every step.

8. Intellectual Property

All Intellectual Property (IP) rights in any materials, code, designs, documentation, and deliverables created, developed, or provided by Aditya CRM (Devolyt Technologies Pvt. Ltd.) shall remain the sole property of the Company, unless expressly transferred or assigned to the Customer through a written agreement. The Customer’s rights are strictly limited to the license and usage terms defined in the agreement or proposal.

Company Ownership

• All software, source code, modules, user interfaces, designs, documentation, and related materials created under Aditya CRM projects remain the exclusive property of the Company.
• Aditya CRM retains the right to reuse, adapt, or improve upon its proprietary frameworks, tools, or modules in future projects for other clients.
• Unless otherwise agreed, Customers receive usage rights only — not full ownership of the intellectual property.

Customer Rights

• The Customer is granted a non-exclusive, non-transferable license to use the CRM software as per the terms of the agreement.
• Customers may operate the CRM within their organization for business purposes, but they cannot sell, redistribute, or rebrand the software without explicit approval.
• Any deliverables provided are licensed for use by the Customer, but they do not constitute outright ownership unless specifically purchased (e.g., source code under a Premium Plan).

Restrictions

• The Customer cannot copy, duplicate, or replicate the CRM software for resale or external distribution.
• Reverse engineering, decompiling, or modifying the source code is prohibited unless explicitly permitted.
• The Customer cannot claim Aditya CRM intellectual property as their own or remove proprietary notices (such as logos, copyright footers, or credits) without authorization.

Exceptions

• If the Customer purchases the source code, then ownership rights are extended as defined in the Source Code Agreement. Even in such cases, certain modules or third-party components may remain under their own licenses.
• Specific agreements may allow for white-labeling or reseller rights, but these must be documented separately in writing and may involve additional costs.

Third-Party Intellectual Property

• The CRM may include third-party libraries, APIs, or open-source components. These remain subject to their own licensing terms (MIT, GPL, commercial licenses, etc.).
• Customers are required to comply with the terms of such third-party licenses in addition to Aditya CRM’s license terms.

Misuse of IP

• Unauthorized use, reproduction, or resale of Aditya CRM intellectual property is strictly prohibited.
• The Company reserves the right to take legal action in case of intellectual property infringement.
• Violation of IP rights may result in immediate termination of the license without refund or compensation.

In summary, while Customers receive the necessary rights to use Aditya CRM software and deliverables for their business operations, all intellectual property remains with the Company unless explicitly transferred. This ensures protection of proprietary technology, while also giving Customers clarity on their rights and limitations under the agreement.

9. Warranty & Disclaimers

Aditya CRM (Devolyt Technologies Pvt. Ltd.) provides a limited warranty to assure Customers that the delivered software will substantially conform to the specifications and requirements agreed in the Statement of Work (SOW). This warranty applies for a period of 30 (thirty) days from the date of delivery, unless otherwise stated in the agreement.

Scope of Warranty

• The software will function as described in the approved proposal or SOW during the warranty period.
• Critical defects, bugs, or errors reported by the Customer will be fixed without additional cost within the warranty period.
• The warranty applies only to the original deliverables and does not cover modifications made after delivery by the Customer or third parties.

Limitations of Warranty

• The warranty does not guarantee that the software will be completely error-free or operate without any interruptions.
• Software performance may vary depending on hardware, hosting environments, third-party services, and internet conditions.
• The warranty does not cover issues arising due to improper usage, unauthorized modifications, or external factors beyond the Company’s control.

Third-Party Services & Integrations

• Aditya CRM may integrate with third-party tools such as SMS gateways, payment gateways, accounting systems, or APIs.
• Each third-party service is governed by its own terms, conditions, and warranties, which are independent of Aditya CRM’s warranty.
• The Company is not responsible for failures, downtime, or issues caused by third-party providers.

Exclusions from Warranty

• Customization requests or feature changes after delivery are not covered under the warranty and will require additional billing.
• Data loss, corruption, or security breaches due to Customer-managed hosting or lack of backups are excluded.
• Any open-source or third-party components included in the deliverables remain subject to their respective licenses and disclaimers.

Disclaimer of Additional Warranties

• Except for the limited 30-day warranty mentioned above, the software and services are provided “as is” without any additional express or implied warranties.
• The Company specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• No oral or written advice given by Aditya CRM, its employees, or agents shall create any additional warranty obligations.

In short, Aditya CRM ensures that the software delivered will match agreed specifications for a limited period, but beyond this warranty window, all risks of usage remain with the Customer. Customers are encouraged to maintain proper hosting, backups, and compliance with third-party service agreements to ensure smooth and uninterrupted operations.

10. Limitation of Liability

To the fullest extent permitted by applicable law, the total liability of Aditya CRM (Devolyt Technologies Pvt. Ltd.), its directors, employees, and affiliates, arising from or related to these Terms, the Services, or Deliverables, shall be strictly limited. The Company’s aggregate liability shall not exceed the total amount of fees actually paid by the Customer for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to such liability.

Exclusion of Indirect Damages

• The Company shall not, under any circumstances, be held liable for any indirect, incidental, special, exemplary, or consequential damages.
• This includes but is not limited to: loss of profits, loss of revenue, loss of goodwill, data loss, business interruption, or anticipated savings.
• Even if Aditya CRM was advised of the possibility of such damages, liability for these types of claims is expressly excluded.

Limitations of Liability

• The Company’s liability is limited only to direct damages proven to be caused solely by its negligence or breach of contract.
• Any claims must be filed within a reasonable time frame and cannot exceed the payments made by the Customer as specified above.
• The Customer acknowledges that software services inherently carry risks of downtime, integration issues, or incompatibilities, and assumes responsibility for mitigating such risks.

Customer Responsibilities

• The Customer is responsible for maintaining proper backups of data to avoid losses in case of unexpected failures.
• The Customer must ensure compliance with legal and industry requirements when using Aditya CRM software.
• The Company shall not be responsible for failures or damages caused by misuse, unauthorized modifications, or third-party services not controlled by Aditya CRM.

Risk Allocation

The limitations and exclusions of liability set out in this section are a fundamental part of the agreement between the Company and the Customer. They reflect a fair allocation of risk, considering that Aditya CRM provides software and services at a defined price that does not account for unlimited liability.

In summary, while Aditya CRM strives to deliver reliable and secure CRM solutions, the Customer accepts that the Company’s financial liability is capped at the fees paid for services, and that the Company will not be held responsible for indirect or consequential damages of any kind.

11. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Aditya CRM (Devolyt Technologies Pvt. Ltd.), its directors, officers, employees, agents, and affiliates, from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) that arise out of or are related to the Customer’s use of the Services in violation of these Terms or applicable laws.

Scope of Indemnification

• Any claim or demand arising from the Customer’s misuse of the CRM software or services.
• Liabilities caused by data uploaded, processed, or shared by the Customer through Aditya CRM.
• Violation of intellectual property rights, including unauthorized use of third-party content or data.
• Breach of applicable data protection laws or failure to secure necessary consents for customer data usage.
• Claims by third parties (such as clients, employees, or government authorities) due to the Customer’s activities using the CRM.

Customer’s Responsibilities

• The Customer is solely responsible for the accuracy, legality, and ownership of the data entered into the CRM system.
• The Customer must ensure that use of Aditya CRM complies with all applicable laws, including data protection, labor laws, and industry regulations.
• The Customer agrees not to use the CRM for unlawful, fraudulent, or harmful purposes.

Third-Party Claims

• If a third party files a claim against Aditya CRM due to actions of the Customer, the Customer will be required to cover all related costs, damages, and legal expenses.
• Examples include claims related to unauthorized marketing campaigns, misuse of customer data, or unlawful financial transactions processed through the CRM.
• Aditya CRM reserves the right to participate in the defense of such claims at the Customer’s expense.

Process for Indemnification

• Aditya CRM will notify the Customer promptly upon receiving any claim subject to indemnification.
• The Customer must cooperate fully in the investigation, defense, or settlement of such claims.
• The Customer may not settle any claim in a manner that imposes liability or obligations on Aditya CRM without prior written consent.

Exclusions

• The Customer will not be responsible for claims directly caused by Aditya CRM’s own gross negligence, intentional misconduct, or breach of contract.
• This indemnification obligation applies only to claims arising from the Customer’s actions, omissions, or misuse of the Services.

In summary, this indemnification clause ensures that if the Customer’s use of Aditya CRM leads to legal claims, financial losses, or damages to third parties, the Customer will take full responsibility and shield Aditya CRM from liability. This protects the Company while ensuring Customers act lawfully, ethically, and in compliance with all applicable regulations when using the CRM software.

12. Termination

This Agreement between Aditya CRM (Devolyt Technologies Pvt. Ltd.) and the Customer may be terminated by either party under specific conditions. Termination is a serious step and shall only be exercised in accordance with the following terms.

Grounds for Termination

• Material Breach — Either party may terminate the Agreement if the other party commits a material breach of its obligations and fails to cure such breach within thirty (30) days after receiving written notice.
• Non-Payment — The Company reserves the right to suspend or terminate services if the Customer fails to make payments as per the agreed schedule.
• Illegal or Unlawful Use — Aditya CRM may immediately terminate the Agreement if the Customer uses the software or services for unlawful, fraudulent, or harmful purposes.
• Mutual Agreement — Both parties may agree in writing to terminate the Agreement at any time.

Notice of Termination

• A written notice specifying the breach, violation, or reason for termination must be provided.
• The breaching party will have 30 days to resolve or cure the breach before termination becomes effective, unless the breach is unlawful or causes immediate harm.

Effects of Termination

• All unpaid fees and invoices up to the termination date remain payable by the Customer.
• The Customer must immediately cease using any licensed software, modules, or deliverables provided under the Agreement.
• Any rights or licenses granted to the Customer will automatically expire upon termination, unless otherwise specified in writing.

Data Handling Post-Termination

• Customers may request a final export of their CRM data within 15 days of termination, provided all dues are cleared.
• The Company may permanently delete Customer data from its servers after a reasonable retention period, unless legally required to retain it.
• Data portability and export are subject to technical feasibility and may incur additional charges if not included in the original scope.

Survival of Obligations

• Certain obligations will survive termination, including but not limited to: Pricing & Payment, Intellectual Property, Limitation of Liability, and Indemnification.
• The Customer’s obligation to pay any outstanding fees remains enforceable even after termination.

In summary, termination ensures that both Aditya CRM and the Customer are protected in cases of breach, non-payment, or misuse of the software. While Customers retain ownership of their data, their right to use the CRM software ends immediately upon termination, ensuring the protection of the Company’s intellectual property.

13. Changes to Terms

Aditya CRM (Devolyt Technologies Pvt. Ltd.) reserves the right to update, revise, or modify these Terms & Conditions at any time, in order to reflect changes in our business practices, legal requirements, or improvements to our products and services. By continuing to use our Services after such modifications, the Customer agrees to be bound by the updated Terms.

Process of Changes

• Any material changes will be published on the official Aditya CRM website (www.adityacrm.com).
• Each update will clearly display a "Last Updated" date at the top of the Terms page.
• In case of significant updates (such as pricing, licensing terms, or data policies), Customers may also be notified via email or official communication channels.

Effective Date of Changes

• Changes take effect immediately upon being posted on the website, unless otherwise stated.
• For major revisions, Aditya CRM may specify an effective date in advance to allow Customers reasonable time to review the changes.

Customer’s Responsibility

• It is the Customer’s responsibility to review the Terms periodically to stay informed of any updates.
• Continued use of the CRM software or related services after modifications indicates acceptance of the revised Terms.
• If the Customer disagrees with the updated Terms, they must stop using the Services and may terminate the Agreement as per the Termination section.

Limitations on Changes

• Changes will not retroactively alter rights or obligations that were already executed before the update.
• Any ongoing projects or SOWs will continue to be governed by the Terms in effect at the time of signing, unless both parties mutually agree to adopt the updated Terms.

In summary, Aditya CRM may make reasonable changes to these Terms to ensure compliance with evolving laws, technologies, and business practices. Customers are encouraged to check the Terms regularly. By continuing to use our Services, Customers acknowledge and accept that the latest version of the Terms & Conditions is binding.

14. Governing Law

These Terms & Conditions, along with any agreements, proposals, or Statements of Work (SOW) entered into between Aditya CRM (Devolyt Technologies Pvt. Ltd.) and the Customer, shall be governed by and construed in accordance with the laws of India. This ensures that all rights, obligations, and disputes are interpreted under a clear and recognized legal framework.

Applicable Jurisdiction

• The exclusive jurisdiction for all disputes, claims, or legal proceedings arising out of or related to these Terms shall rest with the courts of Noida, Uttar Pradesh, India.
• By entering into this Agreement, the Customer expressly consents to the jurisdiction of the Noida courts.
• No other courts or jurisdictions shall have authority to resolve disputes related to these Terms, unless mutually agreed in writing.

Dispute Resolution

• In the event of a dispute, both parties shall first attempt to resolve the matter amicably through discussions and good faith negotiations.
• If the dispute remains unresolved within a reasonable period, either party may initiate formal legal proceedings in accordance with Indian law.
• Aditya CRM may, at its discretion, also recommend arbitration or mediation before approaching the courts, to enable quicker resolution.

Compliance with Indian Law

• The Agreement and its execution shall comply with applicable Indian laws, including but not limited to the Indian Contract Act, IT Act, and data protection regulations.
• Customers operating outside India acknowledge that Indian law will prevail in case of conflicts between local laws and the governing terms of this Agreement.

Severability of Provisions

• If any provision of these Terms is found invalid, unenforceable, or contrary to law by a competent court, the remaining provisions shall remain in full force and effect.
• The invalid or unenforceable provision will be replaced with a valid provision that most closely matches the original intent of the parties.

In conclusion, all matters related to this Agreement will be interpreted and enforced under Indian law, with exclusive jurisdiction granted to the courts of Noida, Uttar Pradesh. This ensures a transparent and predictable legal framework for both the Company and the Customer, and provides clarity on how disputes will be handled if they arise.

15. Contact

Questions about these Terms? Contact us:

This document serves as a general template for the Terms & Conditions applicable to the use of Aditya CRM (Devolyt Technologies Pvt. Ltd.) products and services. It is intended to provide a standardized framework that governs the rights, obligations, and responsibilities between the Company and its Customers. However, in some cases, a Customer may enter into a specific written agreement or a Statement of Work (SOW) that outlines customized deliverables, pricing structures, payment terms, or support commitments.

In the event of any conflict or inconsistency between this general Terms & Conditions document and a specific client agreement or SOW, the client-specific agreement/SOW shall take precedence and override the relevant provisions of this template. All other terms not addressed in the SOW shall continue to be governed by this general Terms & Conditions. This ensures both flexibility for customized projects and consistency in standard practices, while maintaining clarity on how contractual obligations are interpreted.